Country Service Manager - After Sales (Carlcare) at Transsion

Join Transsion, a global leader in mobile technology, as a Country Service Manager - After Sales (Carlcare) in Jakarta Barat. This is a unique opportunity to lead a dynamic, multi-branch Service Center team in Indonesia, driving customer satisfaction and operational excellence. Transsion, a subsidiary of TCL, is known for its innovative mobile devices and commitment to customer service. In Jakarta Barat, you'll manage a team of 15-20 technicians and support staff, ensuring seamless after-sales service for Transsion products. This role offers significant growth potential and the chance to make a tangible impact on the company's service standards.

As a Country Service Manager, you'll oversee the daily operations of our service centers, from scheduling and inventory management to training and performance reviews. You'll work closely with regional managers and the national service team to implement and improve service processes. This position is ideal for a proactive leader with a background in customer service or retail management, and a passion for mobile technology.

Based at our main office in Jakarta Barat, you'll travel frequently to our service centers across Jakarta Raya. Transsion offers a competitive salary, comprehensive benefits, and opportunities for professional development. Join us and be part of a global company that values innovation, integrity, and customer satisfaction.

📋 Tanggung Jawab Pekerjaan

• Manage and lead a team of 15-20 technicians and support staff in our multi-branch service centers.
• Oversee daily operations, including scheduling, inventory management, and quality control.
• Implement and improve service processes to enhance customer satisfaction and operational efficiency.
• Conduct regular training sessions to ensure high service standards and technical expertise.
• Perform performance reviews and provide constructive feedback to team members.
• Collaborate with regional managers and the national service team to address service challenges and opportunities.
• Monitor and report on service center performance metrics to ensure compliance with company standards.
• Ensure compliance with all relevant laws and regulations, including data privacy and labor laws.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Retail Management, or a related field.
• Minimum of 5 years of experience in customer service, retail management, or a similar role.
• Proven track record of leading and managing a team in a service-oriented environment.
• Strong understanding of mobile technology and after-sales service processes.
• Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with customers and team members.
• Proficiency in using Microsoft Office Suite, including Excel for data analysis and reporting.
• Familiarity with service management software such as SAP or similar tools.
• Certification in customer service management or a related field is a plus.

🛠️ Keahlian

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