Customer Service Officer - Funding & Deposit Services

Join PT BPR DanaBerkah Lestari, a trusted name in Indonesia’s banking and financial services sector, as a Customer Service Officer specializing in Funding & Deposit Services. In this pivotal role, you will serve as the first point of contact for our valued customers, addressing their queries and concerns with professionalism and efficiency. Based in Depok, you will be part of a dynamic team dedicated to enhancing customer satisfaction and driving the success of our funding and deposit services.

As a Customer Service Officer, you will handle a wide range of customer interactions, from inquiries about our deposit products to resolving issues related to funding services. You will use our in-house CRM system, SAP CRM, to manage customer data and track service requests. Your ability to multitask and prioritize will be crucial as you balance the needs of multiple customers simultaneously.

At PT BPR DanaBerkah Lestari, we offer a competitive salary, comprehensive benefits, and opportunities for professional growth. If you are passionate about customer service and eager to make a difference in the financial services industry, we invite you to apply for this exciting opportunity.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints related to funding and deposit services.
• Use SAP CRM to manage customer data and track service requests.
• Provide accurate and timely information to customers regarding our funding and deposit products.
• Assist customers with account setup, transactions, and other banking services.
• Resolve customer issues and escalate complex cases to the appropriate departments.
• Maintain high levels of customer satisfaction by delivering exceptional service.
• Monitor customer service metrics and provide feedback to improve service quality.
• Stay updated on industry trends and regulatory requirements to provide informed advice to customers.

🎓 Kualifikasi & Syarat

• Bachelor’s degree in Business Administration, Economics, or a related field.
• Minimum 2 years of experience in customer service, banking, or a related field.
• Strong communication and interpersonal skills.
• Proficiency in using SAP CRM or similar CRM systems.
• Familiarity with financial services and banking products.
• Ability to work in a fast-paced, customer-focused environment.
• Excellent problem-solving and decision-making skills.
• Fluency in Indonesian and English is a plus.

🛠️ Keahlian

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